Shipping Policy

Domestic Shipping

Shipment processing time

All orders are processed within 2 business days. 

Shipments may or may not ship on weekends shipping timeframes are counted in business days. We are a small shop at Water Child. So when we are experiencing a high volume of orders our order processing time may increase and there will likely be delays for your order. If this occurs we will notify you promptly via your customer email or via text. Water Child LLC observes nationally recognized holidays that may impact your order processing and delivery times.

Shipping rates and delivery estimates

The below table shows our U.S. domestic shipping options and their respective estimated delivery times. 

Note: we do not offer overnight, 2 day, or any emergency shipping speeds. These delivery options are not eco-friendly and have an adverse effect on our planet. We do not expect any Water Child purchase to be urgent enough that warrants changing this policy. For more questions regarding our expedited shipping policy email us at contact@waterchild.org

Shipment method	Estimated delivery time*
FedEx Express Saver	1-3 business days
FedEx Ground	1-5  business days**
FedEx Ground Home Delivery	1-5  business days**
USPS Priority Mail	1-3 business days
USPS Parcel Select Ground	2-8 business days
USPS Retail Ground	2-8 business days

*Note these are the standard expected shipping times based on USPS and FedEx’s national averages. These times can be shorter or longer due to a variety different factors.

**3-7 business days to Alaska and Hawaii

Shipment to P.O. boxes or APO/FPO addresses

Only USPS provides shipping rates for P.O. deliveries and we recommend you do not use P.O. boxes for larger-sized package deliveries (e.g. paddleboards, paddles, pumps, bags, etc.) to a P.O. box as the likelihood of the shipment being lost is higher.

Shipment confirmation and order tracking

You will receive a shipping confirmation when your order has been shipped out from the carrier or when your package’s label has been created. In very rare circumstances your label may be created before its shipment date. If this occurs we will notify you that your order has not yet actually shipped and will do so when it actually does.

Customs, duties, and taxes

Water Child LLC. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Water Child LLC. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

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International Shipping

Introduction

Water Child LLC. is a USA-based organization and is beholden to the foreign embargos, trade policies, and restrictions imposed by the United States of America. We reserve the right to cancel and void your order based on your region. Water Child LLC also observes nationally recognized holidays that may impact your order processing and delivery times.

Shipment processing time

All orders are processed within 2 business days. 

Shipments may or may not ship on weekends shipping timeframes are counted in business days. We are a small shop at Water Child. So when we are experiencing a high volume of orders our order processing time may increase and there will likely be delays for your order. If this occurs we will notify you promptly via your customer email or via text. 

Shipping rates and delivery estimates

The below table shows our international shipping options and their respective estimated delivery times. 

Note: we do not offer significantly expedited shipping services. These delivery options are not eco-friendly and have an adverse effect on our planet. We do not expect any Water Child purchase to be urgent enough that warrants changing this policy. For more questions regarding our expedited shipping policy email us at contact@waterchild.org

Shipment method	Estimated delivery time*
FedEx International Priority	1-3  business days
FedEx International Ground	2-5  business days**
FedEx International Economy	4-6 business days
USPS Priority Mail International	6-10 business days
USPS First-Class Package International	1-4 weeks

*Note these are the standard expected shipping times based on USPS and FedEx’s international averages. These times can be shorter or longer due to a variety of different factors involving customs, weather, and much more.

**Typically 2-3 business days to Canada, Mexico, or Puerto Rico (note: FedEx treats Puerto Rico as international and USPS treats Puerto Rico as domestic)

Returns Policy

Please see our Returns / Refunds policy here.

For more information, email support support@waterchild.org.